DIRECTOR OF ADMISSIONS

Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.

Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

All employees are responsible for extending the mission and values of the organization by understanding the needs of those they serve. Each resident, staff member and community member will be treated in a dignified manner with respect, kindness, and understanding. Employees will subscribe to the organization’s commitment to continuous improvement of quality and service.

About the Position

The Director of Hospice Admissions is responsible for managing and leading the admissions department, ensuring a seamless experience for patients and families entering hospice care. This role involves overseeing the admissions process, establishing and nurturing referral partnerships, ensuring regulatory compliance, and fostering a compassionate approach to patient and family support. The Director will lead an admissions team and work closely with the interdisciplinary hospice team to ensure efficient and empathetic care coordination.

Job Duties

Admissions Process Management:

• Direct and oversee the daily operations of the admissions department.

• Coordinate with patients, families, and healthcare providers to ensure smooth transitions and accurate assessments.

• Develop and implement policies to optimize the admissions workflow.

Referral Development and Relationship Building:

• Build and maintain strong relationships with hospitals, nursing facilities, physicians, and other referral sources to promote the hospice program.

• Identify new referral opportunities and represent the hospice at community events and professional meetings.

Team Leadership and Development

• Recruit, train, and supervise admissions staff, ensuring they are equipped with the necessary knowledge and skills to provide compassionate service.

• Foster a positive, supportive team environment and provide ongoing feedback and development opportunities.

Regulatory Compliance and Quality Assurance

• Ensure that all admissions practices adhere to Medicare, Medicaid, and other relevant regulatory guidelines.

•Conduct regular audits to maintain compliance and improve documentation and quality of admissions processes.

Performance Monitoring and Reporting

• Track key admissions metrics, identify trends, and evaluate department performance.

• Prepare and present reports to senior leadership, focusing on admissions volume, referral patterns, and team efficiency.

Patient and Family Support

• Serve as a resource for patients and families, addressing questions and concerns with empathy and professionalism.

• Ensure all communications align with the hospice’s values of dignity, respect, and compassionate care.

 Interdisciplinary Team Collaboration

• Coordinate closely with the hospice care team, including nurses, social workers, and other clinical staff, to align patient care plans with admissions requirements.

• Facilitate effective communication across departments to optimize patient and family support. 

Qualifications:

•  Education: Bachelor’s degree in Nursing, Social Work, Healthcare Administration, or a related field; Master’s degree preferred.
•  Experience: Minimum of 5 years of experience in hospice admissions or healthcare administration, with leadership experience preferred.
•  Knowledge: In-depth knowledge of hospice regulations, including Medicare, Medicaid, and other payer requirements.
•  Skills: Strong communication, interpersonal, and organizational skills; compassionate approach to patient and family needs• Technical: Proficiency in electronic medical   records (EMR) and admissions management software.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health/Dental/Vision Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Retirement Plan- 401(k)
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.