TELEPHONIC PRN CARE COORDINATOR

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.  

About the position

The Telephonic PRN Care Coordinator supports the Goodwin Living At Home program by assisting members through telephone and virtual communication. This role focuses on non-clinical care coordination, documentation, follow-up, and support tasks that can be conducted remotely. The Care Coordinator will ensure timely responses to member needs, maintain documentation in My Junna, and provide continuity of service during times of increased demand or staff absence.

Job Duties

• Maintain regular telephonic communication with members, family members, and providers to support care coordination and service navigation.
  Document all communications, follow-up actions, and service updates in the electronic record system (My Junna) in a timely and accurate manner.
  Conduct wellness check-in calls, post-discharge follow-ups, and quarterly outreach calls as assigned.
  Assist with scheduling services, clarifying benefits, and coordinating care logistics through phone and email communication.
  Coordinate with on-site or field-based team members needs or follow-ups.
  Monitor alerts, voicemails, and emails when working to ensure responsive care coordination and follow-up.
  Participate in interdisciplinary team huddles or meetings virtually, contributing insight and support when requested.
  Uphold documentation and privacy standards in accordance with HIPAA and Goodwin Living At Home policy.
  Support after-hours and weekend on-call needs as scheduled or requested.
  Maintain working knowledge of available services, vendors, and policies to appropriately guide members and families.
  Other tasks as assigned by Manager, Member Experience or Executive Director
  

Qualifications

• Bachelor’s degree in social work, nursing, gerontology, human services, or a related healthcare field preferred.
  Prior experience in working with older adults in a community-based or home care setting is strongly preferred.
  Exceptional verbal communication skills and telephone presence.
  Strong documentation and time management skills.
  Experience with EMR systems (preferably My Junna), Microsoft Office, and cloud-based communication tools (Zoom, Teams, etc.).
  Ability to work independently, stay organized, and adapt to shifting priorities.
  Demonstrates cultural competence and sensitivity to the needs of older adults.
  Must be able to maintain a confidential and distraction-free home workspace.
  Must be able to work flexible hours including rotating the after-hours on-call schedule and taking care of members’ needs night and weekends occasionally.

A sampling of our many benefits!

At Goodwin Living, we’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to PRN team members: 

• Daily Pay: Work and get paid the same day! 
• Tutoring for ESL, Citizenship Test & GED 
• Referral Program: Earn up to $3,000 for referring friends and family! 
• Free Meals, Access to a Fitness Center, Pool, and More 

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.